The best ears in the business
The best ears in the business
Real-time transcription and intelligent Voice AI that truly listens - built for enterprise
Unbeatable real-time transcription
Real-time Agent Assist - real-time transcription and sentiment to efficiently handle customer interactions.
Enhanced Call Analytics - accurate, detailed transcriptions for deeper insights into customer behaviour and emerging trends.
Multilingual Support - 50+ languages with diverse dialects and accents, enabling real-time transcription and translation.
Automate and triage calls effortlessly with AI Agents
Intelligent Call Routing - Quickly identify customer intent, routing calls accurately to the most appropriate agent.
24\7 Automated Support - Seamless customer support around the clock, ensuring your customers receive immediate attention.
Proactive Call Handling - Reduce wait times and improve customer satisfaction by addressing common questions automatically.
Why leading contact centers choose Speechmatics
Why leading contact centers choose Speechmatics
Empowering contact centers to excel and adapt for tomorrow with unmatched accuracy, global reach and flexible integrations.
Proud members of CPaaS Acceleration Alliance
This membership enables integration of our cutting-edge speech recognition into CPaaS ecosystems, enhancing real-time communication experiences worldwide.
“”"We teamed up with Speechmatics to ensure we deliver the best speech technology on the market."
Resources for contact centers
Speechmatics partners with HoduSoft to transform communication in contact centers
Elevating omnichannel communication to new heights across contact centers around the world.
5 Value Adds For Using Speech-to-Text in Contact Center Solutions
Our contact center expert, Ahmed Taya, guides you through how speech-to-text can bring a return on your investment in Contact Center Solutions.
How Key IVR use real-time speech technology to create a seamless UX
Discover how a strategic partnership with Speechmatics was crucial to building Key IVR's real-time secure payment services.
Frequently Asked Questions
Can you transcribe a range of accents and dialects?
Yes, we transcribe a wide range of accents and dialects with high accuracy. Our advanced ASR models are designed for inclusivity, ensuring diverse voices are recognized regardless of language, accent, or dialect. This capability empowers global accessibility, breaking communication barriers and delivering reliable transcription across varied linguistic and cultural contexts.
Can I use Speechmatics for transcribing files?
Yes, Speechmatics supports file transcription and real-time. The accuracy experienced in real-time matches what can be achieved in batch.
What languages do you support?
We support 50 languages for transcription, with 69 pairs supported for translation.
Transcription
Arabic - Bashkir - Basque - Belarusian - Bulgarian - Cantonese - Catalan - Croatian - Czech - Danish - Dutch - English - Esperanto - Estonian - Finnish - French - Galician - German - Greek - Hebrew - Hindi - Hungarian - Indonesian - Interlingua - Italian - Japanese - Korean - Latvian - Lithuanian - Malay - Mandarin (Traditional - & - Simplified) - Marathi - Mongolian - Norwegian - Persian - Polish - Portuguese - Romanian - Russian - Slovak - Slovenian - Spanish - Swedish - Tamil - Thai - Turkish - Ukrainian - Uyghur - Vietnamese - Welsh
Translation
Bulgarian - Catalan - Croatian - Czech - Danish - Dutch - English - Estonian - Finnish - French - Galician - German - Greek - Hindi - Hungarian - Indonesian - Italian - Japanese - Korean - Latvian - Lithuanian - Malay - Mandarin (Traditional - & - Simplified) - Polish - Portuguese - Romanian - Russian - Slovak - Slovenian - Spanish - Swedish - Turkish - Ukrainian - Vietnamese - Bokmål > Nynorsk
How many speakers can be identified in real-time?
By default, we can identify up to 50 speakers in a real-time stream. This can be increased to 100 speakers.
How quickly will I get my transcription back?
You can start receiving transcription in under a few hundred milliseconds after the words are spoken through our partial transcription.
As more words are spoken, we use the context to correct ambiguous words until we give our final best transcription. These finals can be returned within 2 seconds, depending on the accuracy vs latency requirements.
